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Dated: 12.04.2025

DGFT Launches ‘Global Tariff and Trade Helpdesk’ to Address Evolving International Trade Challenges

The Directorate General of Foreign Trade (DGFT), under the Ministry of Commerce and Industry, has operationalised a new digital initiative titled the “Global Tariff and Trade Helpdesk” through Trade Notice No. 01/2025-26, issued on 11 April 2025. This platform is designed to assist the Indian export-import community in navigating complex and emerging global trade dynamics, especially in the face of shifting tariff regimes, import surges, and regulatory bottlenecks.

Objective of the Helpdesk

In an increasingly volatile global trade environment, where countries are frequently revising tariffs or imposing countervailing measures, Indian exporters and importers often face sudden pressures or opportunities. The newly established Global Tariff and Trade Helpdesk aims to:

• Identify and address import surges, dumping, or clearance delays.
• Track and resolve logistics, supply chain, and banking-related issues.
• Coordinate with various central and state government agencies for quick redressal.
• Collect inputs from the trade community to support policy formulation and sectoral interventions.

Scope of Issues Covered

Stakeholders can raise the following categories of issues through the Helpdesk:

• Import Challenges
• Export Constraints
• Import Surges or Dumping Practices
• EXIM Clearance Delays
• Logistics and Supply Chain Bottlenecks
• Regulatory and Compliance Issues
• Other Suggestions or Trade Barriers

The Helpdesk will not only resolve direct DGFT-related issues but also coordinate inter-ministerial solutions, involving agencies such as the Ministry of Finance, Ministry of Shipping, RBI, and Customs.

How to Use the Helpdesk

Stakeholders can access the service via the official DGFT portal:

Online Submission:

1. Visit https://dgft.gov.in
2. Navigate to: Services > DGFT Helpdesk
3. Click Create New Request
4. Select Category: “Global Tariff and Trade Issues”
5. Choose an appropriate Sub-category
6. Fill in the required details and submit your request

Alternative Communication:

• 📧 Email: dgftedi@nic.in
  (Use subject: “Global Tariff and Trade Helpdesk”)
• ☎️ Toll-Free Number: 1800-111-550

Track Your Request

• Request status can be monitored online using the Helpdesk Status Tracker.
• Applicants will receive SMS and email updates as the request is processed.

Who Should Use This Service?

This initiative is intended for:

• Exporters and Importers
• Trade Associations and Export Promotion Councils
• Customs Brokers and CHA Associations
• MSMEs facing international trade disruptions

In case you face any issues related to Indirect Tax-Customs, GST, Foreign Trade Policy (FTP), Arbitration matters and Central Licensing and related advisory matters in India then please feel free to get in touch with SJ EXIM Services.

We offer Legal advice and litigation support in matters related to Indirect Tax-Customs, FTP, other Indirect Tax matters & Arbitration law, all sorts of Central licensing and related matters. Come and explore the new way of doing business with us!

Source: DGFT

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