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Dated: 24.09.2025

CBIC Introduces Online Verification Utility for eOffice Communications

The Central Board of Indirect Taxes & Customs (CBIC) has taken another significant step toward enhancing transparency and efficiency in its communication with taxpayers. ​ Through Circular No. ​ 23/2025-Customs, dated 23rd September 2025, the CBIC has introduced a new online utility to verify the authenticity of communications issued via its eOffice platform. ​ This initiative eliminates the need for a separate Document Identification Number (DIN) on such communications, simplifying processes for both taxpayers and CBIC officers. ​

Background: The Role of DIN in CBIC Communications

The Document Identification Number (DIN) was introduced through Circulars No. ​ 37/2019 and 43/2019-Customs to ensure transparency and authenticity in CBIC communications. ​ DIN was initially mandated for specified documents and later expanded to all communications, including emails. ​ However, with the increasing use of CBIC’s eOffice platform, a new challenge emerged: communications issued through eOffice bore an automatically generated unique “Issue number,” but there was no mechanism to verify these Issue numbers online. ​ This necessitated the generation of a separate DIN, leading to duplication of effort. ​

The New Online Verification Utility ​

To address this issue, CBIC has developed and launched an online utility available at https://verifydocument.cbic.gov.in. ​ This utility allows taxpayers and other concerned individuals to verify the authenticity of communications issued via the eOffice platform. ​ By entering the unique “Issue number” on the utility, users can confirm the details of the communication, including:

1. File Number
2. Date of Issuing the Document ​
3. Type of Communication ​
4. Name of the Office Issuing the Document ​
5. Recipient Name (masked) ​
6. Recipient Address (masked) ​
7. Recipient Email (masked) ​

This verification process ensures that taxpayers can trust the authenticity of the communications they receive. ​

Key Highlights of the Circular

1. Issue Number as DIN: For communications dispatched using the public option in CBIC’s eOffice application, the unique “Issue number” will now be deemed the Document Identification Number (DIN). ​ This eliminates the need to generate and quote a separate DIN, streamlining the process. ​
2. Mandatory Metadata Entry: CBIC officers issuing communications via eOffice must ensure that all relevant metadata—such as document type, recipient name, address, and email—are accurately entered while creating the draft. ​ This ensures the integrity of the verification process.
3. Applicability of DIN: The DIN utility will continue to be mandatory for all other communications not dispatched using the public option in CBIC’s eOffice application. ​
4. Modification of Previous Circulars: Circulars No. ​ 37/2019 and 43/2019-Customs have been modified to reflect this change. ​

Benefits of the New System

• Enhanced Transparency: Taxpayers can now independently verify the authenticity of CBIC communications, fostering trust and confidence. ​
• Simplified Processes: By eliminating the need for a separate DIN on eOffice communications, the CBIC has reduced redundancy and improved operational efficiency. ​
• Improved Data Accuracy: The mandatory entry of metadata ensures that all communications are well-documented and verifiable. ​

How to Verify eOffice Communications ​

Taxpayers and concerned individuals can follow these simple steps to verify eOffice communications:

1. Visit the online utility at https://verifydocument.cbic.gov.in. ​
2. Enter the unique “Issue number” mentioned on the communication. ​
3. Review the details provided by the utility to confirm the authenticity of the document. ​

Conclusion

The introduction of the online verification utility for eOffice Issue numbers is a testament to CBIC’s commitment to leveraging technology for better governance. ​ By streamlining communication processes and enhancing transparency, the CBIC continues to set benchmarks in taxpayer services. This initiative not only simplifies compliance for taxpayers but also ensures that CBIC officers can focus on their core responsibilities without unnecessary administrative burdens.​

In case you face any issues related to Indirect Tax-Customs, GST, Foreign Trade Policy (FTP), Arbitration matters and Central Licensing and related advisory matters in India then please feel free to get in touch with SJ EXIM Services.

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Source: CBIC, Ministry of Finance, Govt. of India

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