CBIC Launches Online Module for Permissions under Section 65 on ICEGATE 2.0

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Dated: 17.11.2025

CBIC Launches Online Module for Permissions under Section 65 on ICEGATE 2.0

The Central Board of Indirect Taxes & Customs (CBIC) has introduced a groundbreaking initiative to simplify and streamline the process of obtaining permissions under Section 65 of the Customs Act, 1962. On November 15, 2025, CBIC operationalized a dedicated online module on ICEGATE 2.0, marking a significant step towards digitizing and modernizing customs operations in India. This move is expected to enhance efficiency, transparency, and ease of doing business for stakeholders.

What is Section 65 and Why is This Important?

Section 65 of the Customs Act, 1962, governs permissions for manufacturing and other operations in warehouses. These permissions are crucial for businesses operating under the following regulations:

MOOWR (Manufacture and Other Operations in Warehouse Regulations, 2019):
- Applicable to warehouses licensed under Section 58 of the Customs Act, 1962.
- Designed to facilitate manufacturing and other operations within bonded warehouses.
MOOSWR (Manufacture and Other Operations in Special Warehouse Regulations, 2020):
- Applicable to special warehouses licensed under Section 58A of the Customs Act, 1962.
- Focused on operations in warehouses designated for specific purposes.

The new online module on ICEGATE 2.0 aims to simplify the application process for permissions under these regulations, making it more accessible and efficient for businesses.

Features of the Online Module

The newly launched module is designed to provide a seamless experience for both trade users and departmental officers. Here are the key features:

Dedicated Online Platform:
- The module is hosted on ICEGATE 2.0, CBIC’s digital interface for customs-related services. It is tailored to handle applications for permissions under Section 65, ensuring a streamlined process.
Comprehensive User Manuals:
- To assist users, CBIC has made detailed user manuals available at ICEGATE Guidelines. These manuals include step-by-step instructions and screenshots of the module interface, making it easy for users to navigate and complete their applications.
Support Channels:
- For any difficulties encountered while using the module, users can reach out to icegatehelpdesk@icegate.gov.in. Departmental officers can escalate unresolved issues to saksham.seva@icegate.gov.in for timely resolution.
Port Code Notifications:
- Chief Commissioners of Customs have been instructed to issue public notices specifying port codes for receiving and processing applications under Section 65. This ensures clarity and smooth onboarding of trade users onto the ICEGATE 2.0 platform.

Benefits of the Online Module

The introduction of this online module brings several advantages for stakeholders:

Enhanced Efficiency:
- By digitizing the application process, the module eliminates manual paperwork, reducing processing times and improving overall efficiency.
Improved Transparency:
- The digital platform allows users to track the status of their applications, ensuring greater accountability and transparency in the process.
Ease of Use:
- The user-friendly interface, coupled with detailed manuals and dedicated support channels, ensures that users can easily adapt to the new system.
Boost to Trade Facilitation:
- The streamlined process is expected to encourage compliance and facilitate smoother operations for businesses, ultimately contributing to India’s trade growth.

How to Get Started?

To begin using the online module, users can visit ICEGATE Guidelines and familiarize themselves with the user manuals provided. These manuals offer a step-by-step guide to navigating the module and submitting applications.

For any technical issues or queries, users can contact the ICEGATE helpdesk at icegatehelpdesk@icegate.gov.in. Departmental officers can escalate unresolved issues to saksham.seva@icegate.gov.in for prompt assistance.

Conclusion

The launch of the online module for permissions under Section 65 is a significant milestone in CBIC’s efforts to modernize customs operations and enhance trade facilitation. By leveraging technology, the government is ensuring a seamless and transparent process for businesses operating under MOOWR and MOOSWR regulations. This initiative is expected to reduce compliance burdens, improve efficiency, and foster a more business-friendly environment.

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Source: CBIC, Ministry of Finance, Govt. of India

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